Changing Main FTP Password

To change your site's main FTP password, perform the following:

1. Navigate to the Alentus Support Center from, click on "Support Center", or directly at

2. Click on "Submit a Ticket" and choose "Alentus Support" as the Department

3. In the ticket form, specify the applicable website information. In the "Change Request" drop-down menu, choose "FTP User"

4. Specify the User to apply the change, and the new password in the "Message Details"

5. Click Submit.

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