How to Request an FTP User

To submit a FTP User Request, please do the following:

1. Log into Alentus Support Center from by clicking on "Support Center", or directly at

Note: The log in credentials were provided in your website setup Welcome Kit. If you have lost your Alentus Support Center credentials, please email and request that a Welcome Kit be re-sent. The Welcome kit will be sent to the email address(es) that we have on file for your account ONLY.

2. Click on "Submit a Ticket" and choose "Technical Support" Department

3. Fill in the appropriate website information, and choose "FTP User" from the "Change Request" drop down menu.

4. Supply the appropriate information for the FTP User (username and password) in the "Message Details"

5. Click on Submit.

You can monitor the status of your ticket request by clicking on "View Tickets." You will receive an email from our Support Department when the requested permissions have been set.

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