Please be advised that duplicate requests tend
to consume technical support resources unnecessarily and may result in a
delay in processing your request(s). An example of this is when one
technician begins work on the first request and another technician is
working on the second. Not only does it unnecessarily consume resources
that could best be used to support our customers, but it can lead to
complications that create a more severe problem than originally existed.
Although we can appreciate that a level of frustration can exist when
problems arise with your website, database, or other product, please be
aware that we value ALL our customers and therefore must prioritize our
resources according to a fair and effective formula that takes many
variables into account. The order in which your request is processed
does not change a result of a customer submitting ”duplicate requests".
Of course, if the time elapsed seems to be overly unreasonable, days for
instance, then you may want to inquire about the status of the original
request. Always refer to the original request (if this is the second)
when submitting another email to support, calling, or even using “Live
NOTE: You may have been referred to this article as a result of a
technician receiving multiple support requests for the same issue from
the same customer. If the duplicate request was sent in error, or due to
some other technical difficulty, please ignore this referral.