Entourage not syncing with Exchange 2007

If you are seeing the following behaviour in Entourage 2008:

* Inbox does not update, but you do see new emails via OWA

* Sent email is sent without issue

* Other user folders on the server update successfully

* Status displays no error messages, simply "Updating inbox..." without any new emails arriving

To resolve this issue we need to empty the cache on the Inbox folder by:

* Right click (or if highlighted CMD+I) the Exchange account's Inbox Folder

* Choose "Folder Properties"

* Within the "Folder Properties" window find the "Empty Cache" section

* Click the "Empty" button

This should resolve the issue, and new email will start to arrive once syncing begins again.

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