Autoresponder Does Not Display Properly In Mail Admin Screen

If your reponder name contains a dash character (-), a period (.) or other punctuation characters the responder does not get created properly on our mail server. For example, a responder named "customer.service" will fail, but a responder named "customerservice" will work.

This is a known bug with the email administration module and we are aware of the problem. Due to the complexity and size of this module, a fix for this may not be available for some time.

To work around the problem you can either avoid use of punctuation in your responder name, or go ahead and use punctuation and let us know that it is giving you trouble. Alentus mail administrators can then login directly to the mail server and manually fix the autoresponder so it works properly.

We recommend the former solution to the latter.

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